Privacy Policy

816 Auto Sales ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices. It applies to our website and the forms you submit to us.

Information we collect

• Contact information: name, phone, email, and preferred contact method.
• Inquiry details: the vehicle you're interested in, your message, and the page or form you used.
• Trade-in details: year, make, model, mileage, condition, VIN, and any photo links you share.
• Consent records: whether you agreed to be contacted, opted into marketing email, or opted into SMS, with a timestamp.
• Technical data: basic browser and device information and, with your consent, analytics and advertising cookies.

How we use information

• To respond to vehicle, financing, test-drive, trade-in, and general inquiries.
• To operate our customer relationship management (CRM) system and follow-up workflows.
• To send transactional messages about your inquiry.
• To send marketing emails or SMS only where you have given the required consent.

CRM processing

We use a CRM to manage inquiries and customer relationships. Lead information — including contact details, the vehicle of interest, source, and consent — is stored in the CRM and used to follow up with you. We do not share your information for marketing purposes without your consent.

SMS communications

If you opt into SMS, you consent to receive text messages from 816 Auto Sales. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. See our SMS Terms.

Email communications

We may send transactional emails about your inquiry. Marketing emails are sent only if you opt in, and you can unsubscribe at any time using the link in each email.

Cookies & analytics

Essential cookies keep the site working. With your consent, we may use analytics and advertising cookies. You can manage your choices using the cookie banner. We do not deploy advertising or analytics cookies that require consent until you have given it.

Data retention

We retain inquiry and lead information for as long as needed to respond to your inquiry and for reasonable business record-keeping. You may request deletion of your information at any time.

Data sharing & service providers

We share information with service providers who help us operate (for example, our CRM and email provider) under appropriate agreements. We do not sell your personal information.

Your rights

• Access, correct, or delete your information.
• Opt out of marketing email or SMS at any time.
• Where applicable, request Do Not Sell/Share treatment.

Contact us

Questions about privacy? Contact us at Office@816autosales.com or 816-315-1640, 6210 Independence Ave, Kansas City, MO 64125.

This policy is provided for general information. We recommend having the final legal text reviewed by qualified counsel to ensure it meets your specific legal obligations.